Harris offers a variety of support service packages and customized services for our customers. Below is a list of available services. Contact us if you don't find what you need, and we'll customize our support services to meet your requirements.
|What Do You Need||Service||When to Buy|
|at system design||with new products||for existing products||for daily operation|
|Want factory pre-stage?|
Have your system pre-built at the factory to allow for factory acceptance tests and faster onsite setup.
Creates a manufacturer partnership, by assigning a dedicated project manager to your next project.
|Manufacturer's certification of product installation?|
Manufacturer field engineer reviews and certifies product installation to reduce potential startup delays.
|Assurance products will work together?|
Networking expert assists product integration process to ensure interoperability of all system products.
Product engineer performs maintenance services, troubleshoot or help with day-to-day operation, adds resources without permanent expenses.
|Backup assistance for on-air launch?|
When system is ready to go on-air, having an experienced manufacturer specialist on hand may alleviate some goLive issues.
|Team ready for new technology?|
Understanding product features, maintenance requirements and latest technology increases efficiency
|Live tech support any time of day?|
Gold ServicePAK contract adds 24x7 support. Don't let time hassle you - get the help you need when you need it for faster resolution and part shipment.
|Fast part replacement?|
New, exchange and refurbished replacement parts for the best part prices. With a ServicePAK agreement parts are included and shipped immediately.
|Software assistance, changes, modifications and trouble- shooting?|
With remote online software support updating or upgrading software just became easier, and saves times. Ask about our Help Desk ServicePAK.