Customers: we're here for you
Service Programs
Services and Support
Harris offers a variety of support service packages and customized services for our customers. Below is a list of available services. Contact us if you don't find what you need, and we'll customize our support services to meet your requirements.
| What Do You Need | Service | When to Buy | |||
| at system design | with new products | for existing products | for daily operation | ||
| Want factory pre-stage? Have your system pre-built at the factory to allow for factory acceptance tests and faster onsite setup. | Pre-Staging | • | • | ||
| Project Management? Creates a manufacturer partnership, by assigning a dedicated project manager to your next project. | Project Management | • | • | ||
| Manufacturer's certification of product installation? Manufacturer field engineer reviews and certifies product installation to reduce potential startup delays. | Commissioning | • | |||
| Assurance products will work together? Networking expert assists product integration process to ensure interoperability of all system products. | Interoperability | • | • | ||
| Additional resources? Product engineer performs maintenance services, troubleshoot or help with day-to-day operation, adds resources without permanent expenses. | Onsite Support | • | • | • | |
| Backup assistance for on-air launch? When system is ready to go on-air, having an experienced manufacturer specialist on hand may alleviate some goLive issues. | GoLive Support | • | • | ||
| Team ready for new technology? Understanding product features, maintenance requirements and latest technology increases efficiency | Training | • | • | • | • |
| Live tech support any time of day? Gold ServicePAK contract adds 24x7 support. Don't let time hassle you - get the help you need when you need it for faster resolution and part shipment. | Technical Support | • | • | • | • |
| Fast part replacement? New, exchange and refurbished replacement parts for the best part prices. With a ServicePAK agreement parts are included and shipped immediately. | Repair | • | • | • | • |
| Software assistance, changes, modifications and trouble- shooting? With remote online software support updating or upgrading software just became easier, and saves times. Ask about our Help Desk ServicePAK. | Software Support | • | • | • | • |
Have a question? We’re here to help.
- North America +1 800 231 9673
- Caribbean and Latin America +1 786 437 1960
- Europe and Africa +44 118 964 8200
- Middle East and South Asia +971 4 433 8250
- Asia, Pacific Rim +852 2776 0628
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©2013 Harris Broadcast. All Rights Reserved.
Harris Broadcast is an independent company not affiliated with Harris Corporation.
Harris Broadcast is an independent company not affiliated with Harris Corporation.