Partner Ecommerce: Introduction

Easy-to-access information about your Harris orders, shipments and quotes!Top

The Harris Partner Ecommerce System provides a suite of tools designed to simplify reseller business transactions with Harris Broadcast Communications. The customized Partner Ecommerce System is integrated into the Harris Broadcast Customer Portal, making it easy to purchase and implement Harris products and services.

Members of your team, as well as Harris representatives (regional Sales Managers, regional Channel Managers and Inside Sales), can now access and share information about your Harris quotes, orders, shipments and assets, enabling clear communication and immediate access to changes.

Online catalogs of Harris Broadcast products are available to browse for instant price-lookup — all pricing will automatically reflect your discount entitlement. Your authorized team members can then submit quotes as orders and track them through to fulfillment and shipping.

You must be an authorized Harris product reseller to participate in this program.

• Step 1 - Ahead of Time
• Step 2 - Account Setup and Testing
• Step 3 - System Walk-through
• Step 4 - Using the System
• Support

Step 1 - Ahead of Time

Choose your team and assign roles.

To get started, you'll need to choose a date to commence using the Harris Partner Ecommerce System. You will need to decide which members of your staff will be granted access. Each of your staff can be given their own permissions that allow them to perform only those functions (roles) you want assigned to them.

There are three main roles that can be assigned to a user:

• Purchasing Manager: can create quotes, submit orders and check the status of all orders quotes, shipments and assets for all your staff.

• Sales/Project Manager: can create and review quotes, and submit orders to your Purchasing Manager, who in turn can submit them to Harris (all orders must be submitted through a registered Purchasing Manager).

• Sales/Project Professional: can check pricing and order status but cannot submit orders.

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Step 2 - Account Setup and Testing

Working with your designated primary contact, our Ecommerce group will help you set up your login accounts with the correct access privileges.

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Step 3 - System Walk-through

A phone call with each of your staff, one-on-one or as a group.

An email will be sent to your staff containing a Quickstart Guide, which will include a link for accessing the Ecommerce System. Our Customer Administrator will offer an overview phone call to walk through the capabilities of the system. The following will be covered during these phone calls:

• How to access the status of an order, including shipment tracking information
• How to review quotes that have been prepared by your RSM
• How to browse the catalog and select items to price and add to a quote

For your Purchasing Department, this will also include a walk-through explaining how to place an order.

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Step 4 - Using the System

Practical tools to place, track and manage your orders.

Browsing the Online Catalog:
A catalog of Harris products is available to browse, and you can select products to add to your shopping cart. Once the items you desire have been added to the shopping cart, the cart can be saved as a quote.

Prices and Discounts:
Prices published in the portal reflect the net value after your entitled discount is deducted, and they are shown on quotes, orders and order confirmations. Prices remain firm for 30 days from the time you save your quote. After 30 days, prices will automatically refresh when the quote is re-opened.

Opening a Quote:
To open a saved quote or a quote that has been shared by your RSM, simply review your list of quotes and select the appropriate item. To find your list of quotes, click on the My Account tab, and then on My Quotes (or My Company's Quotes, if applicable).

Once the quote is opened for viewing, the details of the quote can be reviewed and changed; the quote can then be resaved and/or submitted as an order.

Submitting an Order:
To submit the quote as a formalized order, click the Order button located at the top of the Quote Details page. Select your shipping, billing and payment (terms or credit card) options, then review and accept the standard Harris Terms of Sale. The order is then confirmed for submission. Please note that only users with Purchasing Manager permissions are able to submit orders.

Viewing Order Status:
A list of submitted orders can be viewed and any order that has been submitted can be opened for review. Once an order begins to ship, the status will be visible in the portal and email notices will be sent. To access your list of orders, click on the My Account tab, and then on My Sales Orders (or My Company's Sales Orders, if applicable).

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Support

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